WhatsApp marketing
WhatsApp marketing for Shopify, with every reply in your inbox
ConexiaChat sends WhatsApp automations and campaigns connected to your Shopify store — abandoned cart, payment rescue, shipping updates, winback — and every reply lands in the same inbox where you support customers.
Most WhatsApp marketing apps for Shopify send the message and consider the job done: when the customer replies with a question or a payment receipt, the conversation ends up in another app or on another phone. ConexiaChat started as a support inbox with Shopify data inside the chat, and built automations and campaigns on top of it.
- automation types ready to switch on
- 8 automation types ready to switch on
- ConexiaChat per-message fee on automations sent from your number
- $0 ConexiaChat per-message fee on automations sent from your number
- free trial, no credit card
- 14 days free trial, no credit card
Install on Shopify No credit card. 14-day trial. Keep your number.
Which WhatsApp automations can I turn on in my Shopify store?
Eight types: abandoned cart, payment rescue, order confirmation, shipping updates, welcome, product follow-up, winback and custom rules, each with editable templates.
| Automation | When it fires | What it's for |
|---|---|---|
| Abandoned cart | 30 minutes to 3 days after checkout is abandoned (up to 3 messages) | Win back the sale with a link to the cart |
| Payment rescue | An order pending payment via bank transfer, cash voucher or another offline method | Send the payment details within 5 minutes and remind before the order is canceled |
| Order confirmation | When the order is created | Reassure the customer and open the channel |
| Shipping updates | Shipped, out for delivery and delivered | Cut down on "where is my order?" with the tracking number and link |
| Welcome | The customer's first paid order | Introduce your brand and encourage a second purchase |
| Product follow-up | When an order containing a specific product ships | Usage instructions, care tips or a cross-sell |
| Winback | 30, 60, 90, 120 or 180 days without a purchase | Bring inactive customers back |
| Custom | The trigger and conditions you choose | Use cases specific to your store |
Every automation sends only between 9 AM and 9 PM in your team's time zone, stops if the customer pays or buys, and never sends marketing messages to anyone who opted out.
How does WhatsApp payment rescue work for unpaid orders?
When an order is left pending payment, ConexiaChat sends the payment details and up to three reminders; the customer sends their receipt in the same chat where you support them.
- 1 After 5 minutes The customer gets the payment reference or bank details and the amount, using a template you edit.
- 2 The next day A reminder if the order is still unpaid.
- 3 Before cancellation One last "you have 24 hours left" notice.
Meta treats these as utility messages, which cost less than marketing, and they go out from your own number. When the customer replies with a screenshot of the payment, the conversation lands in your shared inbox with the order alongside, instead of getting lost in another app.
How do I send WhatsApp campaigns to Shopify segments?
You pick one or more segments from your Shopify store, or build them with AI, and ConexiaChat schedules the send, lets you test it and shows you the estimated cost before you confirm.
- Use the segments you already have in Shopify, or create a new one by describing it in plain language (for example, "customers with 2 or more orders in the last year").
- A customer never gets the same campaign twice, even if they're in several segments.
- A "send me a test" button delivers it to your own number before launch.
- A warning if the campaign exceeds the daily messaging limit Meta assigns to your number.
- Per-campaign results: delivered, read, orders and attributed sales.
One number for campaigns, another for support
Campaigns go out from a dedicated number with your store's name and logo. If a campaign gets blocks or reports, the quality of your support number isn't affected.
How much does it cost to send WhatsApp messages with ConexiaChat?
Automations go out from your number and you pay only Meta's rate; campaigns have an all-inclusive price per country, billed on your Shopify invoice only when the message is delivered.
| Item | Automations | Campaigns |
|---|---|---|
| Sending number | Your WhatsApp Business number | Dedicated campaign number with your branding |
| Who bills the message | Meta, directly to your account | ConexiaChat, on your Shopify invoice |
| ConexiaChat fee | None | Included in the per-message price |
| Example: marketing to Mexico | Meta's rate for Mexico | ≈ $0.04 per delivered message |
| Spend control | — | A monthly cap you set, plus an estimated cost before sending |
Automations and campaigns are available from the Advanced plan ($59 a month). See the plans on our pricing page. Meta updates its per-country rates from time to time; the current ones are in its documentation (see sources).
What keeps my number from getting banned for sending marketing?
Nothing guarantees it 100%, but opt-in, automatic opt-outs, a separate number for campaigns and staying within Meta's limits lower the risk considerably.
- Send marketing only to customers who agreed to receive messages.
- Anyone who replies STOP stops receiving marketing messages.
- No marketing goes to US (+1) numbers, where Meta has paused marketing messages.
- Templates go through our own format check before they reach Meta, so they don't get rejected on formatting.
More context in our guide on why WhatsApp Business accounts get banned.
Frequently asked questions
Do I need a separate app for WhatsApp abandoned cart messages?
No. Abandoned cart is one of ConexiaChat's automations, alongside payment rescue, shipping updates, welcome, winback and campaigns.
Can I create my own templates?
Yes. The builder has a WhatsApp-style preview, variables (name, order, amount, cart link), image or video, buttons, carousel and an "Improve with AI" button. It checks the format before submitting to Meta and shows you the approval status.
Does payment rescue work with any payment gateway?
Payment rescue fires on any order pending payment, and you can filter by the gateway name (bank transfer, OXXO, Mercado Pago, Conekta and so on).
How do I know whether campaigns are driving sales?
Every flow and campaign shows delivered messages, orders and attributed sales, plus spend for the period so you can calculate return.
How is this different from Revie?
Revie focuses on collecting reviews over WhatsApp and adds marketing on top. ConexiaChat doesn't request reviews, but it includes payment rescue for unpaid orders and routes replies to a team inbox with Shopify data. See the Revie comparison.
Recover sales without adding another app
Turn on abandoned cart and payment rescue today, and handle the replies in the same inbox.
Install on Shopify14-day trial. No credit card.