Who we are
ConexiaChat Team
ConexiaChat Team is the people who build, maintain, and support the platform that signs the content on this site: not an outside agency, not a marketing team.
We're the team behind ConexiaChat: we write the code, keep it running in production, and answer support requests ourselves. When this site signs an article or guide as ConexiaChat Team, that's literally what it means.
Why ConexiaChat exists
It started because Shopify merchants were paying for generic CRMs full of features they never used, and still had to open Shopify separately to see who was messaging them.
José Antonio Nápoles Peláez founded ConexiaChat around one specific problem: Shopify stores kept signing up for support platforms built for any kind of business, packed with features they never touched, and the team still had to switch to a separate Shopify tab every time someone wrote in, just to see what they'd bought or where their order stood.
Instead of building yet another CRM, we built one thing: a WhatsApp inbox with Shopify's order data already inside the chat.
What we build
A shared inbox on the official WhatsApp API, with Shopify orders inside the chat and an AI agent that answers by checking real data.
- Multi-agent shared inbox on the official WhatsApp API (Cloud API), with a record of who answered each message.
- Coexistence: connect to the API without changing the number the store already uses.
- Shopify history inside the chat itself: orders, LTV, shipping status, and abandoned carts.
- 24/7 AI agent that answers by checking the real order, not a generic template.
- A free WhatsApp button for the store, with no cost and no conversation limit.
We're a Meta Tech Provider, so every store connects through the channel Meta officially recognizes, not shortcuts that end in a ban.
How we work
Every claim we publish comes with the data or the mechanism behind it: no adjectives without something to back them up.
We deliberately avoid words like "quality," "comprehensive solution," or "market leader." If we say something works, we explain how and why; if we don't have a verifiable number, we don't publish it as if we did.
- In real production, serving Shopify stores
- Mid-2026 In real production, serving Shopify stores
- Messages per month an actual customer handles with AI
- ~6,000 Messages per month an actual customer handles with AI
- What one customer paid before vs. their current plan
- $100+ → $29 What one customer paid before vs. their current plan
Talk to us
You can write to us directly: there's no first-line support layer separate from the people who build the product.
For questions about the product, this site, or any article signed by ConexiaChat Team, write to contact@conexiachat.com or on WhatsApp at +52 998 107 5858. If you want to see the app before installing it, the full listing is on the Shopify App Store.
Frequently asked questions
Who writes the content on this site?
ConexiaChat Team: the same people who build the product and provide support, not an outside marketing agency.
Is ConexiaChat a large company?
No. It's a product focused on a single use case —WhatsApp for Shopify stores— built by the people who also maintain and support it.
Can I talk directly to the team?
Yes, by writing to contact@conexiachat.com or on WhatsApp at +52 998 107 5858. There's no first-line support separate from the people who build the product.
Is ConexiaChat a CRM?
No. A CRM tries to cover any sales process; ConexiaChat does one thing —handling WhatsApp with Shopify data alongside it— and it's built only for that.
Have a question that's not here?
Write to us directly, no sales form in between.