Terms of Service — ConexiaChat

1. Description of the service

ConexiaChat is an omnichannel customer support SaaS platform that lets merchants manage WhatsApp Business conversations and Shopify data from a single inbox. The service is delivered through conexiachat.com and is intended exclusively for businesses and merchants (B2B). ConexiaChat is the trade name of José Antonio Nápoles Peláez, based in Cancún, Quintana Roo, Mexico, who provides the service and is a party to these terms; full details are in the Legal Notice.

2. Account and merchant responsibilities

• You must provide accurate information when creating your account and keep it up to date.
• You are responsible for keeping your access credentials confidential and for all activity that happens under your account.
• Access to the service can be by invitation (agents) or direct sign-up (organisation owner). The owner is the account's primary responsible party.
• Report any unauthorised use immediately to contact@conexiachat.com.

3. Acceptable use

By using ConexiaChat you agree to:

• Use the service only for legitimate customer support purposes.
• Not send spam, unsolicited bulk messages, or misleading or unlawful content through the platform.
• Not attempt to access other organisations' data or compromise the security of the system.
• Not reproduce, copy or redistribute the service without express authorisation.

4. Compliance with third-party platforms

Using ConexiaChat involves using third-party APIs subject to their own policies:

• WhatsApp Business / Meta: you must comply with the WhatsApp Business Policies and with Meta's Terms of Service. This includes obtaining appropriate consent from recipients before sending them business-initiated messages.
• Shopify: if you connect your store, you must comply with the Shopify Terms of Service and with your data privacy obligations towards your customers.
• AI automation: if you enable the artificial intelligence features, you warrant that you have valid consent from your end buyers to process their data through automated AI systems and to receive automated replies, and that such processing complies with the WhatsApp Business Policies (Meta) and with applicable data protection law.

You are solely responsible for complying with these platforms' policies in relation to your conversations and data.

5. Artificial intelligence (AI) automation

ConexiaChat offers optional conversational and marketing automation features based on probabilistic artificial intelligence models (including the OpenAI API). By enabling these features, the merchant expressly acknowledges and accepts that:

• AI models are probabilistic and generate replies automatically, so their output may be inaccurate, incomplete or unexpected.
• To the fullest extent permitted by law, ConexiaChat is not liable for errors, “hallucinations”, semantic inaccuracies, inappropriate replies, false or unauthorised offers or promotions, misapplied coupons or discounts, or incorrect information about products, prices or availability generated by the AI and communicated to end customers.
• The merchant is solely responsible for supervising, reviewing and, where applicable, correcting automated replies, and for properly configuring messages, prompts and automation flows.
• Any offer, commitment, price or information conveyed by the AI does not bind ConexiaChat and is understood to be made at the merchant's own account and risk.

The merchant fully assumes the risk arising from the use of AI conversational automation and will hold ConexiaChat harmless against any third-party claim — including from their end customers — arising from those automated replies.

6. Intellectual property

ConexiaChat and all of its components (software, design, brand) are the property of its creators and are protected by applicable intellectual property law. Using the service grants you no ownership right over it. The data you put into the platform (conversations, contacts) remains yours.

7. Limitation of liability

ConexiaChat is provided “as is” and “as available”. To the fullest extent permitted by law:

• We do not warrant uninterrupted or error-free availability of the service.
• We are not liable for indirect losses, consequential damages or loss of profit arising from the use of, or inability to use, the service.
• Our total liability for any claim will not exceed the amount paid for the service in the last three months.

8. Billing and payments

The ConexiaChat subscription is contracted, billed and managed entirely through Shopify (Shopify App Pricing), not directly by ConexiaChat. When you install the app from the Shopify App Store you choose your plan (Starter, Advanced, Business, or a custom Enterprise plan) from Shopify's own interface; the charge appears on your Shopify store invoice, alongside your other apps and services.

• Free trial: the Starter, Advanced and Business plans include a 14-day free trial, managed by Shopify. No charge is made until the trial period ends.
• Plan changes: you can change plan or cancel the subscription at any time from your Shopify store's billing panel.
• Refunds and charge disputes: because billing goes through Shopify, any refund, dispute or charge correction is handled under Shopify's billing policies, not ConexiaChat's.
• We do not store payment data: ConexiaChat never receives or stores card details or any other payment data; Shopify processes that information directly.

9. Termination and suspension

You can cancel your account at any time from the platform settings or by cancelling the subscription from your Shopify store. We reserve the right to suspend or terminate access to accounts that breach these terms, with or without notice depending on the severity of the breach. On cancellation or uninstallation, your data is kept for up to 60 days before being permanently deleted.

10. Changes to these terms

We may update these terms from time to time. We will notify you of significant changes by email or through a notice in the platform. Continued use of the service after the notice implies acceptance of the new terms.

11. Contact

For any question about these terms, contact us at contact@conexiachat.com.