Sell, collect payments and support customers on WhatsApp in one app for your Shopify store
Recover abandoned carts, remind customers about unpaid orders, send an update at every shipping step and run campaigns to your Shopify segments. When a customer replies, the conversation lands in your inbox with their order history and an AI that answers 24/7.
No credit card. 14-day trial. Keep your number.
Where is my order #4892?
Thanks for your help.
I would like to return an item.
Hi, I placed an order yesterday and wanted to know if it has shipped. It is #4892.
10:42Hi Maria! Let me check the status of your order right away. One moment please.
10:44Checking Shopify…
AI suggested
Your order #4892 is on its way with DHL. Here is the tracking li
Customer profile
- LTV (total spent)
- $450.00
- Total orders
- 3
- Customer since
- Oct 2023
Current order
Yesterday, 2:30 PM
Sport Sneakers X
Size: 42 | Colour: White
Track shipment
100% official connection with Meta
We're a Meta Tech Provider: your number connects through the official WhatsApp API, not shortcuts that usually end in a ban.
What is already running in production
- WhatsApp messages a month handled in a single store
- ~6,000 WhatsApp messages a month handled in a single store
- with the AI agent answering during the hours you set
- 24/7 with the AI agent answering during the hours you set
- what one customer now pays a month after leaving a general-purpose platform
- $100+ → $29 what one customer now pays a month after leaving a general-purpose platform
Figures from real ConexiaChat customers. No filler logos.
Everything that runs through WhatsApp, in one place
The messages that sell and the conversations that support live in the same app, connected to your Shopify store. So every reply to a campaign is answered by someone who can see the customer's order.
Automations that win back sales
Abandoned cart, a welcome after the first order, product follow-ups and winback for customers who stopped buying. Up to 3 messages per flow, sent only between 9 AM and 9 PM, and the sequence stops on its own as soon as the customer buys.
Payment rescue for unpaid orders
When an order is left waiting for payment — bank transfer, cash voucher or another offline method — the customer gets the payment details within 5 minutes and reminders after that. They reply with their receipt in the same chat where you support them, not on another number.
Campaigns to your Shopify segments
Pick one or more segments from your store (or build them with AI), schedule the send, send yourself a test and see the estimated cost before you confirm. Campaigns go out from a dedicated number that carries your brand name.
Replies land in your inbox
Several agents on the same number, with LTV, orders and shipping status next to every conversation. The phone number alone tells you whether they're a customer, no need to save the contact.
24/7 AI agent connected to Shopify
Answers "where is my order?" and product and sizing questions by checking your store in real time, recognizes products from a photo the customer sends, and hands the conversation to your team when it needs a person.
Attributed sales and spend under control
Sales, orders and ROI for every flow and campaign. You set a monthly spending cap, and campaign messages are charged only when delivered, on your Shopify invoice.
Go deeper: WhatsApp marketing WhatsApp API for Shopify Keep your number Free WhatsApp widget WhatsApp shared inbox
Three steps to get started
No code, and no new number.
- 1
Install from Shopify
One click from the Shopify App Store. Your orders, customers and segments connect automatically, and billing goes on your Shopify invoice.
- 2
Connect your WhatsApp
Keep the number you already use for support. For campaigns we give you a dedicated number with your store's name, so a campaign never puts your support number at risk.
- 3
Turn on ready-made flows
Preloaded templates for abandoned carts, unpaid orders and shipping updates. Edit them with a WhatsApp-style preview, "Improve with AI" and a format check before they go to Meta.
One app instead of three
Stop paying for one app for campaigns, another for payment reminders and a third for support. With ConexiaChat, everything goes out and comes back through your number, with your Shopify data alongside.
Install on ShopifyFrequently asked questions
Can I keep using my current WhatsApp Business number?
Yes. ConexiaChat supports coexistence: you connect the number your store already uses to the official WhatsApp Business Platform, without announcing a new number to your customers. Automations (abandoned cart, payment reminders, shipping updates) go out from that number. Bulk campaigns go out from a second, dedicated number with your brand name, so a campaign can't drag down the quality rating of your support number.
Which automations are included?
Abandoned cart, payment rescue for unpaid orders (bank transfer, cash vouchers such as OXXO and other payment methods), order confirmation, shipping updates (shipped, out for delivery, delivered), a welcome after the first order, product follow-ups, winback for inactive customers, and custom rules. Each one comes with ready-made templates you can edit.
How much does each message cost?
It depends on the type. Automations go out from your own number: Meta bills you its rate directly and ConexiaChat adds no per-message fee. Campaigns go out from the campaign number at an all-inclusive price based on the customer's country (for example, about $0.04 per marketing message to Mexico). They are charged only when delivered, appear on your Shopify invoice and have a monthly spending cap you set.
What happens when a customer replies to a campaign or automation?
The reply goes into your shared inbox, tagged with the campaign or flow that triggered it, with the customer's Shopify history alongside. The AI can answer first and hand it to your team when needed. It doesn't get lost in another app.
Can campaigns get my number banned?
Any marketing sent without the customer's permission puts a number's quality at risk, on the official API too. That's why campaigns go out from a separate number, honor opt-outs (STOP), warn you about Meta's daily limit before sending, and skip US (+1) numbers, where Meta has paused marketing messages. Only send to customers who agreed to hear from you.
Can the AI answer customers on its own?
Yes. The AI agent answers common questions by checking your Shopify data (orders, shipping, products) in real time, and it recognizes products from photos. You define how it behaves in plain language, and when it detects a complex case — or the customer asks for a person — it hands the conversation to a human and pauses the automation.
Is my data used to train AI models?
No. The messages and purchase data the AI processes are sent to OpenAI only to generate the reply, and under their commercial policies for developers they are not used to train or improve their public models. The details are in our Privacy Notice.
Which plan includes automations and campaigns?
Advanced and up ($59 a month). Starter ($29) includes the inbox, Shopify data in the chat and the AI agent. Every plan comes with a 14-day free trial, no card required.
Can several agents use the same number?
Yes. Several agents log in to the platform and reply from the same WhatsApp number at once, and every message records who answered it.
How does billing work?
Through Shopify. Your plan and campaign messages go on your store's invoice, so there's no new vendor to set up and no separate card to enter.
Start your 14-day free trial
Recover sales and support customers on WhatsApp with an AI connected to your Shopify store. No credit card required.
Install on Shopify