Shared inbox
WhatsApp shared inbox for your Shopify store
Several agents reply from the same WhatsApp number, with a log of who answered each message, and without the native app's device limit.
When the team grows, the WhatsApp Business app runs out of room before any other tool in the store does. That's not an opinion: it's a technical limit baked into the app itself.
Install on Shopify No credit card. 14-day trial.
Why isn't the WhatsApp Business app enough for a team?
The app allows a maximum of five connected devices at once, and that ceiling is set by WhatsApp, not by how much work the team has.
When a store grows, the problem isn't a lack of willingness to reply fast: it's that the app only allows a limited number of devices connected at the same time, and past that point there's no way to add one more agent without dropping another.
How does the shared inbox work?
Every agent sees the same conversations from one shared dashboard, with a log of who replied to each message and when.
Each conversation lands in a single inbox, not on one person's phone. One agent can pick it up, another can check on it, and there's a trail of who answered what, so you never have to ask “has anyone replied to this customer yet?”
Shopify history — orders, LTV, shipping status — shows up next to the conversation for any agent who opens it, not just whoever started it. All of it runs on the official WhatsApp API.
What happens when two agents reply at the same time?
The inbox shows who currently has the conversation open, so two agents don't end up sending two different replies to the same customer.
It's the classic problem of sharing one WhatsApp number between several people: someone already replied but the next person doesn't know and repeats the answer, or two people give conflicting information. With a log of who replied what, that overlap disappears.
How is this different from splitting the app across several phones?
The app stops working past five connected devices; the shared inbox has no such ceiling, and it brings Shopify data with it.
| WhatsApp Business app | ConexiaChat's shared inbox | |
|---|---|---|
| How many agents can reply | Up to 5 connected devices | The whole team, no such limit |
| Who sees what each one replied | No log across devices | Full trail of who replied and when |
| Customer data | None: you have to ask for the order | Orders, LTV and shipping from Shopify, next to the chat |
| Risk of crossed replies | High with more than one agent | Low: you can see who has the conversation open |
Frequently asked questions
How many agents can use the shared inbox?
It depends on the plan: Starter is for a single person, Advanced includes 10 members, and Business 25. The limit comes from the plan, not from a technical WhatsApp restriction like the app's.
Do agents need to install anything on their phone?
No. The inbox is used from the browser, with no need for the WhatsApp Business app installed on every device.
Does the history get lost if an agent leaves the team?
No. Conversations and history stay in the shared inbox, not on one person's device.
Does this work with my current number?
Yes, through coexistence you can connect the shared inbox without changing the number your store already uses.
Stop passing the business phone around
Connect your number to an inbox where the whole team sees the same thing, with no device limit.
Install on Shopify14-day trial. No credit card.